Frequently Asked Questions
Who is RizArt?
Who is RizArt?
RizArt is a small workshop that designs and handcrafts original metal decor for the home and garden. Every piece — weathervanes, mailboxes, address signs, pet feeders, wall art and more — is designed in-house and made to order from solid steel or aluminum. We've been crafting these pieces for years and ship them to customers around the world.
What are your products made from?
What are your products made from?
Depending on the piece, solid steel or aluminum. Each item is laser-cut for clean detail and finished with a durable powder coat that resists rust, fading, and chipping. This is what lets our outdoor pieces — weathervanes, mailboxes, address signs — hold up through rain, snow, and sun for years.
Are your products ready to ship or made to order?
Are your products ready to ship or made to order?
Everything is made to order. Each piece is produced individually after you place your order, rather than pulled from mass-manufactured stock. This keeps the quality and finish consistent, and it's what allows us to offer personalization. Because of this, production takes a little time before your order ships.
How long does production take?
How long does production take?
Production time depends on the piece and whether it's personalized. Most orders are made and ready to ship within a few business days. Personalized and fully custom pieces may take a little longer. You'll find specific timing on the product page, and we'll always keep you updated on your order's progress.
Can I personalize my order?
Can I personalize my order?
Many of our products can be personalized — mailboxes, address signs, house-number plaques, LED and business signage, and select pet feeders with your pet's name. If a product supports personalization, you'll see a field on its product page where you enter your details before adding it to the cart.
Can you create a fully custom design?
Can you create a fully custom design?
Yes. Custom work is part of what we do. Alongside personalizing existing products, we make bespoke pieces — such as custom weathervanes and made-to-order signage — from your own idea. Enter your requirements in the personalization field when ordering, and you can share a logo or reference image by replying to your order confirmation email.
Do you ship worldwide?
Do you ship worldwide?
Yes. We ship worldwide from our workshop, and every piece is carefully packed to arrive safely. Shipping options and delivery estimates are shown at checkout and on each product page.
How much does shipping cost?
How much does shipping cost?
Shipping is calculated at checkout based on your location and the item. You'll see the exact cost before you pay — no surprises. Keep an eye out for any free-shipping offers, which we run from time to time.
Will I have to pay customs or import duties?
Will I have to pay customs or import duties?
It depends on your country. Orders may be subject to import duties or taxes set by your local authorities, which are the buyer's responsibility and not included in the item or shipping price. If you're unsure how this applies to you, contact us before ordering and we'll help however we can.
How long will my piece last outdoors?
How long will my piece last outdoors?
Years. Every outdoor item is powder-coated to resist rust, fading, and chipping, so weathervanes, mailboxes, and address signs hold up through rain, snow, and sun without repainting or sealing.
How do I care for my metal decor?
How do I care for my metal decor?
Very little care is needed. The powder-coated finish is built to withstand the elements, so outdoor pieces don't require sealing or repainting. To keep a piece looking its best, wipe it occasionally with a soft, damp cloth and avoid abrasive cleaners that could scratch the coating.
What is your return policy?
What is your return policy?
If something isn't right with your order, contact us and we'll make it right. Please note that personalized and custom-made pieces are produced specifically for you, so they can't be returned unless they arrive damaged or defective. If a piece arrives damaged, reach out with a photo and we'll arrange a replacement or refund.
