Shipping policy

Delivery estimates

Estimated delivery dates are shown on each product page and at checkout. Most orders arrive within 1 to 3 weeks from the date of purchase, depending on the item and destination. Larger items and custom work may take longer.

These are estimates, not guarantees. Delivery times can be affected by carrier delays, customs processing, and circumstances outside our control.

Where we ship

We ship worldwide from our workshop in Ukraine. Shipping costs are calculated at checkout based on your delivery address and the items in your order.

Tracking

Tracking is provided for all orders. You will receive tracking details by email once your order ships.

Customs and import taxes

By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.

Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.

Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.

The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.

To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.

The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.

Lost or damaged parcels

Every piece is packed to travel safely. If your parcel arrives damaged, contact us within 14 days of delivery with photos of the item and packaging, and we will arrange a replacement or refund.

If tracking shows your parcel as lost or stuck in transit, contact us and we will open an investigation with the carrier. Please allow few days from the last tracking update before reporting a parcel as lost.

Incorrect addresses

Please check your delivery address carefully at checkout. We are not able to reroute a parcel once it has shipped. Orders returned to us because of an incorrect or incomplete address can be reshipped at the buyer's expense.