Refund policy

We accept returns and exchanges within 14 days of delivery.

To be eligible, the item must be returned in its original condition and original packaging. If an item is returned damaged, used, or otherwise not in its original condition, we may reduce the refund to reflect the loss in value.

Buyers are responsible for return shipping costs. We recommend using a tracked service, as we cannot process a refund for a return we do not receive.

Personalized and made-to-order items

Because every piece is produced individually after you order, and personalized items are cut with your specific name, address, or design, personalized items cannot be returned or exchanged unless they arrive damaged or defective.

This does not affect your statutory rights: if an item arrives damaged, defective, or not as described, you are entitled to a replacement or refund regardless of whether it was personalized.

Damaged or defective items

If your order arrives damaged or defective, contact us within 14 days of delivery at Rizartstore.com@gmail.com with your order number and photos of the item and its packaging. We will arrange a replacement or a full refund, including shipping costs. You will not be asked to pay return shipping in this case.

Cancellations

Order cancellations are accepted within 6 hours of purchase. After that, production has usually begun and the order can no longer be cancelled.

Refunds

Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method within ⟨5–10⟩ business days. Depending on your bank or card issuer, it may take additional time for the funds to appear on your statement.

Original shipping costs are non-refundable, except where the item arrived damaged, defective, or not as described.

How to start a return

Email Rizartstore.com@gmail.com with your order number and the reason for the return. We will confirm the return address and next steps. Please do not send items back before contacting us.

Note: confirm the refund processing window (5–10 business days is standard). If you want a restocking fee, tell me and I'll add it — currently there is none.